Shipping policy

Kaelceramic ships worldwide using USPS or UPS (depending on package size). I currently use a flat rate based pricing for international orders based on weight.  Customers are responsible for all customs charges as due upon delivery - please refer to your local customs office for more information.

A quick note on why shipping is so expensive! The weight, size and destination of an order all are factors in the shipping price. As ceramics are fragile by nature, extra care is required to package each order to ensure it arrives safely. Several layers of tissue or kraft paper are necessary, and add extra weight and size to the shipment, increasing the cost. However, please be assured that I take all measures to reduce shipping costs to customers where possible (recycling and re-using kraft paper). 

A word on sustainability - all ceramics are wrapped in recyclable kraft paper, starch based packing peanuts, and recyclable boxes. The packing peanuts are biodegradable + can easily be dissolved in water!

 

Please allow up to 5 business days for processing and packaging of your order.  Once your order has been shipped, you'll receive a notification via email. The following are delivery estimates from USPS based on your location:

delivery within USA

Orders are sent via USPS and include a tracking number. Delivery time will depend on your location and is estimated to take up to 10 business days. If you are located within the downtown Olympia area, please contact me prior to placing your order and I’ll be happy to arrange for you to pick-up your order in person!

delivery to the Canada

Orders are sent via USPS and do not include a tracking number. Delivery time will depend on your location and is estimated to take up to 10 business days.

international delivery

Orders are sent via International Air Mail and do not include a tracking number. Delivery time will depend on your location and is estimated to take up to 15 business days.